Guarantee
Guarantee
Warranty with the possibility of extension for any length of 5 or up to 10 years.
ZÁKLADNÍ ZÁRUKA – 2 roky
Na všechna tepelná čerpadla značky THERMANN PRO poskytujeme základní záruku v délce 24 měsíců.
Záruka kryje:
- Výrobní vady a vady materiálu.
Guarantee nekryje:
- Běžné opotřebení.
- Pravidelnou údržbu (např. doplňování vody či nemrznoucí směsi, odvzdušňování, čištění, nastavování regulace atd.).
Podmínky uplatnění:
- Platí od data uvedení do provozu.
- Je nutné doložit:
- vyplněný a potvrzený záruční list,
- doklad o nákupu,
- doklady o pravidelných servisních prohlídkách (u SILVER a GOLD variant).
Plus variant
It applies to the replacement of a defective part for a period of 36 months (3 years) on all THERMANNPRO brand heat pumps. The warranty period is 36 months (3 years) from the date of commissioning. It does not apply to works and transport costs. A heat pump covered by an extended warranty of 3 years must undergo 2 prescribed warranty inspections after the first and second year of operation. Warranty inspections may only be carried out by the manufacturer or an authorized company authorized by him, which has a valid authorization for this activity. The first warranty inspection is scheduled for the period after the end of the 1st heating season, but no later than 17 months from the date of commissioning.
Second warranty inspection after the end of the 2nd heating season, but no later than 28 months from the date of commissioning. The operator of the heat pump is responsible for ordering the warranty inspection in time and bears the costs of its implementation. The valid price of the warranty inspection is listed on the website www.thermannpro.cz. Upon expiry of the prescribed period for individual warranty inspections without its performance, the extended warranty period expires, unless the parties agree otherwise.
CZK 2,500
ROZŠÍŘENÁ ZÁRUKA SILVER – 5 let
- Základní záruka: 2 roky
- Rozšířená záruka: +3 roky (na výměnu vadných dílů)
Co zahrnuje:
- Náklady na náhradní díly.
Co nezahrnuje:
- Dopravu a práci spojenou s opravou – hradí zákazník dle platného ceníku.
Cena servisní prohlídky:
- 3 480 Kč vč. DPH (pro čerpadla do 25 kW)
- Doprava: 2 057 Kč vč. DPH (dojezd max. 1 hodina od servisu)
Podmínky:
- Servisní prohlídky je nutné provést po 24. a 48. měsíci od spuštění.
- Pokud prohlídky neproběhnou včas, záruka zaniká.
- Záruku SILVER je možné dokoupit do 1 měsíce od nákupu.
Detailní servisní úkony najdete na www.thermannpro.cz
Cena záruky SILVER: 8 470 Kč vč. DPH
ROZŠÍŘENÁ ZÁRUKA GOLD – 10 let
- Základní záruka: 2 roky
- Rozšířená záruka: +8 let (na výměnu vadných dílů)
Co zahrnuje:
- Náhradní díly po celou dobu záruky.
Co nezahrnuje:
- Dopravu a práci při opravách – hradí zákazník dle aktuálního ceníku.
Cena servisní prohlídky:
- 3 480 Kč vč. DPH (pro čerpadla do 25 kW)
- Doprava: 2 057 Kč vč. DPH
(garantováno po dobu prvních 5 let záruky)
Podmínky:
- Servisní prohlídky nutné po 24., 48., 72. a 96. měsíci od spuštění.
- Při neprovedení kontrol záruka zaniká.
- Záruku GOLD je možné dokoupit do 1 měsíce od nákupu.
Seznam servisních úkonů najdete na www.thermannpro.cz
Cena záruky GOLD: 8 470 Kč vč. DPH
Current price list of services
* The manufacturer reserves the right to unilaterally change the prices of the services provided in connection with the range of individual variants.
General conditions of the extended warranty for THERMANNPRO heat pumps
The heat pump must have a functional IOT communication module properly installed (for communication stability, a sufficient Wi-Fi signal must be ensured at the installation location). If necessary (in the event of a request to fulfill the extended warranty), the user must allow the service technician (from THERMANN PRO s.r.o. or the installation company) remote access to the heat pump (THERMANNPRO Service Cloud). In the event that access to the equipment is not granted for any reason, THERMANN PRO s.r.o. reserves the right to charge the costs associated with the technician's visit to the specified location.
In the event of a failure of a component that is in contact with heating water or hot domestic water (e.g. circulation pump, heat exchanger, valves, etc.), THERMANN PRO s.r.o. reserves the right to require quality inspection of the water used.
If its quality is not within the required parameters listed below, the guarantee cannot be recognized. In case of failure of a component of the cooling circuit, THERMANN PRO s.r.o. reserves the right to require a check of the purity and parameters of the oil in the cooling circuit. In the event that dirt or other inappropriate substances caused by external intervention are present in the circuit, the warranty cannot be recognized.
The water in the heating circuit must have parameters within the values listed below:
To achieve the correct water parameters, it is necessary to check its condition and choose a suitable treatment, or fill the circuit with already treated water (demineralized water with corrosion inhibitor, treated water for heating circuits, etc.). The water used and the method of its treatment are recorded in the start-up protocol. Do not use well, distilled or pure demineralized water in the circuit (this must be treated with a corrosion inhibitor).
List of actions performed during the service inspection:
Checking the tightness of the heating system.
Cleaning the magnetic filter.
Checking the pressure in the heating system.
Cleaning the internal parts of the heat pump outdoor unit.
Check for free rotation of the pump cooling fan propeller(s).
Cleaning the electrical boxes of the heat pump control boards.
Checking the cooling circuit.
Checking the patency of the condensate drain.
Cleaning and comparing heat pump evaporator fins.
Cleaning the outdoor unit of the heat pump.
Device noise control.
Checking the change of heating / DHW modes.
Checking the switching of the 3-way valve.
Revision of grounding and checking of tightening of electrical terminals.
Checking and tightening the screws of the silentblocks and, if the original Thermannpro plinth under the heat pump is also installed, checking the tightening of the plinth screws.
Checking the connection of the IOT module to Wi-Fi.