Guarantee
Guarantee
Warranty with the possibility of extension for any length of 5 or up to 10 years.
BASIC WARRANTY – 2 years
For all heat pumps brands THERMANN PRO we provide a basic warranty for the duration 24 months.
The warranty covers:
- Manufacturing defects a material defects.
Guarantee does not cover:
- Normal wear and tear.
- Regular maintenance (e.g. adding water or antifreeze, bleeding, cleaning, adjusting the control, etc.).
Terms of use:
- Valid from date commissioning.
- It is necessary to provide evidence of:
- completed and confirmed warranty card,
- proof of purchase,
- documents on regular service inspections (for SILVER and GOLD variants).
Plus variant
It applies to the replacement of a defective part for a period of 36 months (3 years) on all THERMANNPRO brand heat pumps. The warranty period is 36 months (3 years) from the date of commissioning. It does not apply to works and transport costs. A heat pump covered by an extended warranty of 3 years must undergo 2 prescribed warranty inspections after the first and second year of operation. Warranty inspections may only be carried out by the manufacturer or an authorized company authorized by him, which has a valid authorization for this activity. The first warranty inspection is scheduled for the period after the end of the 1st heating season, but no later than 17 months from the date of commissioning.
Second warranty inspection after the end of the 2nd heating season, but no later than 28 months from the date of commissioning. The operator of the heat pump is responsible for ordering the warranty inspection in time and bears the costs of its implementation. The valid price of the warranty inspection is listed on the website www.thermannpro.cz. Upon expiry of the prescribed period for individual warranty inspections without its performance, the extended warranty period expires, unless the parties agree otherwise.
CZK 2,500
EXTENDED SILVER WARRANTY – 5 years
- Basic warranty: 2 years
- Extended warranty: +3 years (for replacement of defective parts)
What it includes:
- Cost of spare parts.
What is not included:
- Transportation and work associated with the repair - paid by the customer according to the valid price list.
Service inspection price:
- 3,480 CZK incl. VAT (for pumps up to 25 kW)
- Transport: 2,057 CZK incl. VAT (max. 1 hour from service)
Conditions:
- Service inspections must be carried out after 24th and 48th months since launch.
- If the inspections are not completed on time, warranty expires.
- SILVER warranty is possible buy within 1 month from purchase.
Detailed service tasks can be found at www.thermannpro.cz
SILVER warranty price: 8,470 CZK incl. VAT
EXTENDED GOLD WARRANTY – 10 years
- Basic warranty: 2 years
- Extended warranty: +8 years (for replacement of defective parts)
What it includes:
- Spare parts throughout the warranty period.
What is not included:
- Transportation and work during repairs - paid by the customer according to the current price list.
Service inspection price:
- 3,480 CZK incl. VAT (for pumps up to 25 kW)
- Transport: 2,057 CZK incl. VAT
(guaranteed for the first 5 years of warranty)
Conditions:
- Service inspections required after 24th, 48th, 72nd and 96th months since launch.
- If checks are not carried out, the warranty expires.
- GOLD guarantee is possible buy within 1 month from purchase.
A list of service tasks can be found at www.thermannpro.cz
GOLD guarantee price: 8,470 CZK incl. VAT
Current price list of services
* The manufacturer reserves the right to unilaterally change the prices of the services provided in connection with the range of individual variants.
General conditions of the extended warranty for THERMANNPRO heat pumps
The heat pump must have a functional IOT communication module properly installed (for communication stability, a sufficient Wi-Fi signal must be ensured at the installation location). If necessary (in the event of a request to fulfill the extended warranty), the user must allow the service technician (from THERMANN PRO s.r.o. or the installation company) remote access to the heat pump (THERMANNPRO Service Cloud). In the event that access to the equipment is not granted for any reason, THERMANN PRO s.r.o. reserves the right to charge the costs associated with the technician's visit to the specified location.
In the event of a failure of a component that is in contact with heating water or hot domestic water (e.g. circulation pump, heat exchanger, valves, etc.), THERMANN PRO s.r.o. reserves the right to require quality inspection of the water used.
If its quality is not within the required parameters listed below, the guarantee cannot be recognized. In case of failure of a component of the cooling circuit, THERMANN PRO s.r.o. reserves the right to require a check of the purity and parameters of the oil in the cooling circuit. In the event that dirt or other inappropriate substances caused by external intervention are present in the circuit, the warranty cannot be recognized.
The water in the heating circuit must have parameters within the values listed below:
To achieve the correct water parameters, it is necessary to check its condition and choose a suitable treatment, or fill the circuit with already treated water (demineralized water with corrosion inhibitor, treated water for heating circuits, etc.). The water used and the method of its treatment are recorded in the start-up protocol. Do not use well, distilled or pure demineralized water in the circuit (this must be treated with a corrosion inhibitor).
List of actions performed during the service inspection:
Checking the tightness of the heating system.
Cleaning the magnetic filter.
Checking the pressure in the heating system.
Cleaning the internal parts of the heat pump outdoor unit.
Check for free rotation of the pump cooling fan propeller(s).
Cleaning the electrical boxes of the heat pump control boards.
Checking the cooling circuit.
Checking the patency of the condensate drain.
Cleaning and comparing heat pump evaporator fins.
Cleaning the outdoor unit of the heat pump.
Device noise control.
Checking the change of heating / DHW modes.
Checking the switching of the 3-way valve.
Revision of grounding and checking of tightening of electrical terminals.
Checking and tightening the screws of the silentblocks and, if the original Thermannpro plinth under the heat pump is also installed, checking the tightening of the plinth screws.
Checking the connection of the IOT module to Wi-Fi.